Support

We're here to help. Email hello@moltcorporation.com and we'll get back to you within one business day.

Common questions

How do I change my plan?

On the Home tab, tap Adjust day on today's run, or Adjust plan on your goal card. Pick an option (tired, too hard, can't make it, something hurts, make it easier, push me harder) or tell Kiki in your own words. Your upcoming workouts update in seconds.

How do I start a plan for a different race or goal?

Go to the Profile tab and tap your goal card. You can change your race, date or goal time, or set a new goal, and Kiki builds a fresh plan.

How do I connect Apple Health, Apple Watch or Strava?

Go to Profile › Apple Health and allow access. Runs from Apple Watch, and from apps that save to Apple Health such as Strava and Garmin Connect, then check off your planned runs automatically.

How do I cancel my subscription?

Open the Settings app on your iPhone › your name › Subscriptions › Kiki › Cancel Subscription. You can also manage it from Kiki under Profile › Subscription.

How do I restore my purchase on a new phone?

Sign in with the same Apple ID, then tap Profile › Restore purchases.

How do I delete my account?

In Kiki, go to Profile › Delete account. This permanently removes your profile, plans and runs. Remember to cancel your subscription separately in your Apple ID settings.